AI Usage Guidelines

Our Approach to AI Utilization

At Money Forward Group, under our mission of "Money Forward, Life Forward," we aim to leverage AI (Artificial Intelligence) technology to address your financial anxieties and concerns, supporting a more secure and prosperous life.
While AI is an incredibly useful technology, its application can sometimes cause apprehension or lead to unfair outcomes. For this reason, we take responsibility for our use of AI and will provide services based on the following principles.
Please also refer to "Money Forward's AI Initiatives."

1. Using AI to Support User "Peace of Mind" and "Choice"

AI is a tool designed to support individuals and businesses in making financial decisions, whether it's reviewing household budgets, building assets, understanding business realities, or planning for the future. While the final decisions will always rest with you, based on your own judgment and professional advice, we aim to leverage AI to expand your choices and help you achieve a more prosperous life.

2. We Deliver Fair and Just Services

We exercise extreme caution to ensure that AI-driven decisions do not unfairly disadvantage specific individuals or corporations. We regularly review our AI systems to ensure everyone receives fair service, regardless of age, gender, or origin. Furthermore, we continuously monitor for any unexpected changes in data or AI behavior to prevent the AI from learning or making decisions in unintended ways.

3. We advance Privacy Protection and Security Enhancement

We are committed to complying with laws and regulations in our use of AI, and we prioritize advancing privacy protection and security. Specifically, we handle user data appropriately, adhering strictly to our "User Data Guide."

4. We Explain AI Mechanisms and Decision-Making Reasons as Clearly as Possible

Many of you are likely curious "why" AI-generated results or advice appear as they do. We strive to explain these reasons as carefully as possible, ensuring you feel comfortable and confident using our AI. We position AI purely as a supportive tool, designed to help you with your final decision-making.

5. We Incorporate User Feedback into Our Services

The rapid advancements in AI and financial services mean that your feedback is incredibly valuable to the Money Forward Group as we strive to deliver services that exceed your expectations. We'll use your input and insights from experts, gathered through inquiry channels and communities, to continuously refine our AI usage and service offerings. This allows us to keep improving in an ongoing cycle.