Questions about the Company
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When was the company established?
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The company was established on May 18, 2012.
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When was the stock listed?
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The stock was listed on September 29, 2017.
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Where is the stock listed?
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The stock is listed on the Tokyo Stock Exchange Prime Market. It was initially listed on the Tokyo Stock Exchange Mothers Market on September 29, 2017, then moved to the First Section of the same market on June 14, 2021. Subsequently, on April 4, 2022, it transitioned to the Prime Market following the reclassification of the Tokyo Stock Exchange’s market segments.
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Can you tell me about your locations?
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Please refer to the “Corporate Profile/History.”
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What is your business?
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Please refer to the “Services”. For more details, please also refer to the latest “Business Overview” and the “Integrated Report” in the IR library.
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Can you tell me about your management policy and future vision?
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Please refer to the “Mission.” For more details, please also refer to the latest “Integrated Report” in the IR library.
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Questions about Stocks
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What is the stock code?
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The stock code is 3994. The industry classification is “Information & Communication.”
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What is the trading unit of the stock?
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The trading unit of the stock is 100 shares.
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When is the Annual general meeting of shareholders?
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Please refer to the “Stock Information.”
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Questions about Financial Results, Performance and Finances
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When is the fiscal year-end?
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The fiscal year-end is November 30 each year.
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When are the financial results announced?
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Please refer to the “IR Calendar.”
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Is there a financial results briefing?
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Please refer to the “IR Calendar.”
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Can you tell me about recent performances?
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Please refer to the “Financial Highlights.” For more details, please refer to the latest “Financial Results” in the “IR Library.”
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Can you tell me about the performance outlook?
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Please refer to the “Financial Results” in the “IR Library.”
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Can you provide case studies?
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Please refer to the case studies in the Business domain here.
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Questions about Terminology
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What is the cloud?
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The cloud is an abbreviation for cloud computing, which refers to the use of software and data over the internet. Services provided using cloud computing are called “cloud services.”
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What is SaaS?
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SaaS stands for “Software as a Service,” which refers to a system where software is used over the internet instead of being installed on a PC. Traditionally, companies had to build and manage their own servers, middleware, software, and networks to use software. With SaaS, these setup tasks are unnecessary, and various cloud services can be used immediately over the internet.
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What is MRR?
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Monthly Recurring Revenue. It refers to the total recurring revenue as of the end of a particular month.
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What is ARR?
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Annual Recurring Revenue. It is calculated by multiplying the MRR as of the end of a particular period by 12.
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What is SaaS ARR?
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In our company, SaaS ARR refers to the value calculated by multiplying the MRR of the Home, Business, X, and Finance domains at the end of a particular period by 12.
Home domain includes revenue from premium charges.
Business domain includes revenue from services such as Money Forward Cloud, STREAMED, Manageboard, V-ONE Cloud, Money Forward Certified Member System, HiTTO, and Money Forward Admina.
X domain includes maintenance income from co-creation projects with financial institutions and revenue from services for customers of financial institutions, such as the Mikatano series and Money Forward for XX.
Finance domain includes monthly fixed fees, settlement fees, and associated fees of Money Forward Kessai.
To adjust for seasonal factors of STREAMED, its MRR is calculated as one-third of its revenue in Q1 and Q2 of each fiscal year.
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What is the number of paying customers?
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The total number of professional service firms and their clients, as well as businesses and sole proprietors who have subscribed via direct marketing, including the web channel or field sales, using the services provided in the Business domain.
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What is ARPA?
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Average Revenue per Account. It is calculated as ARR as of the end of a particular period divided by the number of customers.
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What is the CAC Payback Period?
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Customer Acquisition Cost Payback Period. In our company, it is calculated as (customer acquisition cost / number of new customers) / (New ARPA × gross margin × NRR). The customer acquisition cost includes the total expenses associated with sales and marketing, such as advertising and personnel costs for sales and marketing departments for corporate services like Money Forward Cloud, STREAMED, Manageboard, V-ONE Cloud, HiTTO, and Money Forward Admina. The gross margin is derived by deducting costs related to service operations personnel, customer support department expenses, and commission expenses from revenue.
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