“Moving money forward“ Money Forward

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Privacy Policy

Personal Information Protection Policy (Privacy Policy)

In keeping with the mission of “Money Forward. Move your life forward,” Money Forward, Inc., (hereinafter referred to as the “Company”) alleviates individuals’ worries and anxieties about money through its services, and thus helps individuals improve their well-being and realize their dreams. The Company’s ultimate goal is to change the flow of money in Japan, revitalize the society as a whole, and contribute to cultivating an environment where individuals can readily take on new challenges.
To achieve this goal, the Company believes it is important to handle customers’ valuable personal information in an appropriate and secure manner, now and into the future. Thus, the Company has stipulated this Personal Information Protection Policy as an action guideline for all employees to comply with, and commits to its thorough compliance.

  1. 1.For personal information handled in all of the Company’s businesses, the Company shall comply with laws and ordinances, government-stipulated guidelines, and other standards applicable to the handling of personal information.
  2. 2.When obtaining personal information, the Company shall clarify the purpose of use in advance to the fullest extent possible, and obtain such information through appropriate means. In addition, the Company shall use obtained personal information solely within the scope necessary to achieve the purpose of use, and shall take appropriate measures to restrict use for any other purposes. The Company shall not provide obtained personal information to third parties without the consent of the individual concerned.
  3. 3.The Company shall take rational safety precautions and corrective measures against risks such as unauthorized access to, or loss, destruction, falsification, leakage or damage of personal information.
  4. 4.In cases where all or a portion of the handling of obtained personal information is to be outsourced to a third party, the Company shall adequately select the contractor, and take necessary measures such as concluding necessary agreements to ensure that the contractor complies with safety management measures.
  5. 5.The Company shall adequately respond to inquiries and complaints about personal information through the point of contact specified below.
  6. 6.The Company shall promptly respond to requests including those for notification, disclosure, correction or deletion of the purpose of using personal information, or the suspension of use of personal information.
  7. 7.The Company shall review and enhance its various actions and policies to protect personal information on a continuing basis.

Date of enactment: May 26, 2012
Date of last revision: March 1, 2022
Money Forward, Inc.
Yosuke Tsuji, Representative Director, President and CEO

Point of contact for complaints or consultations
about personal information
21F, msb Tamachi Tamachi Station Tower S, 3-1-21 Shibaura,
Minato-ku, Tokyo 108-0023

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